How to get police help in Hungary

It also includes resources for tourists and information on filing complaints about police conduct. The information is sourced from official Hungarian Police resources, local guides, and victim support organizations.

Emergency Assistance

In an emergency, such as a crime in progress, assault, or immediate threat, the first step is to call 112. This is the European emergency number, available 24/7 across all EU member states, including Hungary. It connects you to the appropriate service—police, ambulance, or fire department—based on your needs.

• How to Use 112:

  • The call is free from any landline or mobile phone, even without a network signal or unlocked keypad.

  • Operators are trained to assist in English and other foreign languages, ensuring accessibility for non-Hungarian speakers.

  • Provide your exact location, describe the incident clearly, and answer any questions to help dispatch the appropriate response.

For anonymous crime reporting, you can use the Telefontanú line at +36-80/555-111. This 24/7 service does not record caller ID or conversations, making it a safe option for reporting crimes without revealing your identity.

Non-Emergency Assistance

For non-urgent situations, such as reporting a theft that occurred earlier or seeking police advice, you can contact or visit a local police station. Hungary’s police stations are organized by district, and you can find a comprehensive list of locations and contact details on the Hungarian Police website.

• Budapest-Specific Information: Budapest, as the capital, has police stations in each of its 23 districts. For example:

  • I District: Pauler utca 13, Budapest.

  • V District: Szalay u. 11-13, 1051 Budapest.

  • XI District: Bocskai út 90, 1113 Budapest. Full contact details for Budapest police stations are available at Budapest Police.

If you need assistance locating a police station or reporting a crime, the Hungarian National Tourist Office can help. Contact them at +36 1 438 8080 or visit their office at Deák Ferenc Square, Sütő Street 2, 1052 Budapest (open 8am–8pm).

Reporting a Crime

Reporting a crime promptly is crucial for effective police response and potential recovery of losses. You have multiple options for reporting:

• In Person:

  • Visit any police station, prosecutor’s office, or court.

  • You can report verbally, and a record will be created, or submit a written report.

  • Include key details: the time and location of the incident, a description of what happened, any evidence (e.g., photos, medical reports), and witness information.

• Online:

  • Use the e-Papír service at e-Papír for electronic reporting.

  • The police also offer an electronic portal for submitting reports at Police Portal.

• By Phone:

  • For non-emergency reporting, contact the police via email or phone, with contact details available at Police Contacts.

  • For anonymous reporting, use the Telefontanú line at +36-80/555-111.

• Special Considerations:

  • If you’re reporting a sensitive crime, such as sexual assault, you can request data protection to safeguard your personal information.

  • For minors, a guardian must be present during reporting unless the guardian is the perpetrator.

Victim Support

Victims of crime in Hungary have access to comprehensive support services designed to address emotional, legal, and financial needs.

• Victim Support Line:

  • Call +36-80/225-225 for 24/7 free assistance.

  • Services include emotional support, guidance on reporting crimes, and information on financial aid or state compensation.

  • Financial aid applications must be submitted within 5 days of the crime, while state compensation can be requested within 1 year.

• Áldozatsegítő Szolgálat:

  • This government-run Victim Support Service assists both direct and indirect victims (e.g., witnesses or family members) of crimes or property offenses.

  • More information is available at Victim Support.

• Regional Support:

  • Victim protection officers are available at police stations to provide tailored assistance. Contact details can be found at Police Contacts.

Domestic Violence and Special Cases

Hungary has specific protocols for handling domestic violence and other sensitive cases, ensuring victim safety and support.

• Police Responsibilities:

  • As per the National Police Chief’s Directive (2/2018 ORFK), police must:

    • Respond to all domestic violence calls, regardless of visible injury.

    • Interview the victim and perpetrator separately.

    • Ensure the victim’s safety, potentially escorting them to a crisis shelter.

    • Inform victims of their legal rights.

  • Police can issue a 72-hour temporary restraining order to protect victims. Details are available at Restraining Orders.

• Victim Rights in Sensitive Cases:

  • Victims of sexual crimes or domestic violence can request a same-gender officer for interviews.

  • You can have a lawyer present during questioning.

  • Request data protection if you fear retaliation.

  • For minors, a guardian must be present unless they are the abuser.

• Support Organizations:

  • OKIT Crisis Line: Call 06-80-20-55-20 for 24/7 assistance, including help with finding safe accommodation. Email: [email protected]. More information at OKIT.

  • NANE–PATENT Segítők Hálózata: Offers practical support, such as assistance with filing reports or requesting special treatment. Contact them via their application form.

Rights When Interacting with the Police

When dealing with the police, you have specific rights to ensure fair treatment:

• Right to Information: Police must explain the reason for any action, such as an identity check or questioning.

• Right to Legal Representation: You can request a lawyer during interviews or proceedings.

• Identity Checks:

  • Police (uniformed or plainclothes) must prove their legitimacy with a uniform, ID, or badge.

  • You must provide a valid ID, passport, or driving license.

  • If identity cannot be verified, police may take fingerprints or photos.

• Special Protections:

  • Victims of sensitive crimes can request a same-gender officer or data protection.

  • Minors have additional safeguards, such as the presence of a guardian.

Complaints About Police Conduct

If you believe the police have acted improperly, you can file a complaint:

• Where to File:

  • At the local police station where the incident occurred.

  • At the ORFK panasziroda (complaint office).

  • With the Office of the Commissioner for Fundamental Rights at AJBH.

• How to File:

  • Complaints can be submitted in person, in writing, or online.

  • More information is available at Complaint Procedures.

• Support for Complaints:

  • Organizations like the Hungarian Helsinki Committee can provide guidance on addressing police misconduct.

Tourist-Specific Information

Tourists in Hungary, particularly in Budapest, have access to additional resources:

• Hungarian National Tourist Office:

  • Assists with locating police stations, reporting crimes, or general guidance.

  • Contact: +36 1 438 8080 or visit Deák Ferenc Square, Sütő Street 2, 1052 Budapest (open 8am–8pm).

• Lost or Stolen Passport:

  • Report to your embassy for replacement. A list of embassies is available at Embassies in Hungary.

• Travel Insurance:

  • If items are stolen, contact your travel insurance provider promptly and follow their reporting requirements.

Cultural and Legal Context

Understanding Hungary’s legal and cultural context can enhance your interactions with the police:

• Language Barriers: While 112 operators and some police officers speak English, rural areas may have fewer English-speaking staff. Consider having a translation app or key phrases ready.

• Police Structure: The Hungarian National Police, under the Ministry of Interior, handles most law enforcement, including border control. Specialized units, like the Counter Terrorism Centre, may be involved in high-profile cases.

• Legal Rights: Hungary’s legal system aligns with EU standards, ensuring rights like legal representation and protection from arbitrary police actions. However, cases of alleged police inaction, particularly in domestic violence, have been reported, as noted by organizations like NANE.

Conclusion

Navigating police assistance in Hungary is straightforward, with clear channels for emergencies (112), non-emergencies (local stations), and victim support (+36-80/225-225). Special protections exist for domestic violence and sensitive cases, and tourists have access to tailored resources. By understanding your rights and available support services, you can confidently seek help when needed. For further assistance, consult the Hungarian Police website or victim support organizations.